Shipping Policy

This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, and other important delivery information.

Order Fulfillment

We currently process and ship orders from our China fulfillment warehouse.

Although additional fulfillment locations may be added in the future, the delivery estimates stated in this policy are based on fulfillment from our China warehouse unless otherwise clearly indicated during checkout.

Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Processing time begins when an order is placed and ends when the parcel is handed over to the shipping carrier. Orders are generally processed from Monday to Friday, excluding public holidays.

Processing may take longer during public holidays, promotional periods, sale events, periods of unusually high order volume, product availability verification, or address and payment verification.

Processing time is separate from carrier transit time.

Shipping Destinations

We currently ship to selected countries and regions, including:

• The United States
• Canada
• The United Kingdom
• Selected European countries
• Selected Asia-Pacific countries and regions

The countries and regions currently available for delivery will be shown during checkout.

Certain remote areas, islands, military addresses, PO boxes, and overseas territories may not be supported. If a shipping method is not available for your address at checkout, we currently cannot ship the order to that destination.

Estimated Delivery Times

Estimated delivery time is calculated from the date the order is placed and includes both order processing and carrier transit time.

United States

For the contiguous 48 United States:

• Processing time: 1–3 business days
• Carrier transit time: 6–12 business days
• Total estimated delivery time: 7–15 business days

Delivery to Alaska, Hawaii, US territories, military addresses, remote areas, or PO boxes may be unavailable or may require additional delivery time.

Other Destinations

Estimated total delivery times for other supported destinations are:

• Canada: 8–18 business days
• United Kingdom: 8–18 business days
• Selected European countries: 8–18 business days
• Selected Asia-Pacific countries and regions: 6–15 business days

These are estimated total delivery times unless a different estimate is displayed at checkout.

Business days generally exclude Saturdays, Sundays, and public holidays in the origin or destination country.

All delivery estimates are provided as guidance and are not guaranteed delivery dates. Delivery may be delayed because of circumstances outside our reasonable control, including customs inspections or clearance procedures, carrier disruptions, routing changes, public holidays, severe weather, natural events, local delivery restrictions, incorrect or incomplete delivery information, remote delivery locations, or other transportation and regulatory delays.

Shipping Fees

Shipping charges are calculated according to the total package weight and shipping destination.

The applicable shipping charge will be displayed during checkout before payment is completed. Customers can review the final shipping charge before placing an order.

Shipping charges may vary depending on:

• Total package weight
• Destination country or region
• Delivery availability
• Special handling requirements
• Remote-area or carrier surcharges, where applicable

If no shipping option is available during checkout, we currently cannot deliver the order to that address.

Any free-shipping offer, if available, will be clearly displayed on the applicable promotional page or during checkout. Free shipping is not guaranteed unless it is expressly offered for the order.

Duties, Taxes, and Import Fees

International shipments may be subject to import duties, taxes, VAT, customs fees, brokerage fees, or carrier handling charges imposed by the destination country or region.

Unless these charges are expressly shown as collected during checkout, they are not included in the product price or shipping charge and may be payable by the recipient.

Customers are responsible for:

• Confirming that the products can legally be imported into the destination
• Complying with applicable import regulations
• Providing information requested for customs clearance
• Paying applicable duties, taxes, or import-related charges not collected during checkout

We cannot control customs decisions or predict the amount of charges imposed by local authorities or delivery carriers.

If the checkout page expressly states that duties and taxes are included, the information displayed during checkout will apply to that order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and any other information required for delivery.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delays or failed delivery resulting from incorrect, incomplete, or outdated information supplied by the customer, subject to applicable law.

Failed Delivery, Refused Packages, and Returned Shipments

A shipment may be returned to us if:

• The shipping address is incorrect or incomplete
• The recipient cannot be contacted
• Delivery is refused
• The package is not collected within the carrier’s required period
• Required customs information is not provided
• Applicable import charges are not paid
• The carrier determines that the address is undeliverable

If a package is returned to us, please contact our customer service team.

Where permitted by applicable law and our Refund Policy, any refund may be reduced by the actual non-refundable costs associated with the shipment, including the original shipping charge, return shipping charge, customs charges, or carrier handling fees.

We will notify you after the returned package has been received and inspected. Refund eligibility will also be subject to our published Refund Policy.

Split Shipments

In some cases, items from the same order may be shipped separately. If this occurs, customers may receive more than one package and more than one tracking number.

Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless an additional charge was clearly disclosed and accepted during checkout.

Order Tracking

When tracking information is available, a shipping confirmation email containing the tracking number will be sent after the order has been handed over to the carrier.

Tracking information may take several business days to appear or update after shipment. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Customers should contact us if tracking shows an unresolved delivery problem or if the order has not arrived after the maximum estimated delivery period.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment locations, carriers, delivery coverage, shipping charges, or applicable requirements.

The shipping information and charges displayed and accepted during checkout will apply to the order, subject to applicable law.

Contact Information

Questions about shipping or delivery should be sent to:

Popikult
Email: customer@popikult.com